At Utopia Travel Services, customer satisfaction is our top priority. We strive to offer the best travel experiences. However, if you are not satisfied with our services or need to make changes to your bookings, please read our refund and return policy carefully.
1. Booking Cancellations and Refunds:
•Refund Eligibility: Refunds are only available for cancellations made at least 7 days before the scheduled travel date or service start.
•Non-Refundable Services: Certain services like last-minute bookings (within 72 hours) and discounted packages are non-refundable.
•Processing Time: Refunds will be processed within 14 business days and returned via the original payment method. Processing times may vary depending on your financial institution.
2. Changes to Bookings:
•You may request changes to your bookings, such as date modifications, at least 72 hours before the service. Change requests are subject to availability.
•A service fee may apply for changes, depending on the type of booking.
3. Service Interruptions:
•In case of service interruptions due to unforeseen circumstances (e.g., natural disasters or political unrest), Utopia Travel Services will provide alternative arrangements or issue partial refunds depending on the situation.
4. Contact Information:
•For any issues regarding refunds or changes, please contact us at:
•admin@utopia-travel-services.com
•info@utopia-travel-services.com
•technical.support@utopia-travel-services.com
We aim to address all refund and return requests in a timely manner. Thank you for choosing Utopia Travel Services.